We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@kyomiproject.com. After we have confirmed your return, we will provide you with an address to send you return to. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@kyomiproject.com.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Damages, replaces and issues
Please inspect your order upon reception, take a photo or video of the product and box and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by replacing your product or refunding your money.

Exchanges
We don’t accept exchanges due to the complication of the international shipping process

14-Day Return Window
You have a period of 14 days from the date of purchase to initiate a return for an item. If 14 days have passed since your purchase, unfortunately, we cannot offer you a return or exchange.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@kyomiproject.com or by mail using the details provided below:

2-2-2 Marunouchi, Marunouchi Mitsui Building 3F, Chiyoda-ku, Tokyo, Japan 100-0005